Refund & Returns Policy

Last updated: 31 August 2025

We want you to love every book you buy from Fox & Fable Booksellers. This policy should be read in conjunction with our Terms of Use and Terms of Sale. If something isn’t right, we’ll put it right in line with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Summary at a glance

Scenario What we do Cost to you
Item arrived damaged, faulty or “not as described” Replace or refund (your choice) £0 - we cover return shipping
Change of mind / ordered the wrong item Refund on return of item(s) in resaleable condition within 30 days You pay return postage; original shipping non-refundable
Late, lost or missing parcel Investigate with courier; resend or refund if unresolved after 10 working days £0

2. Your right to return

2.1 Goods that are damaged, defective or not as described

Please email support@foxandfablebooksellers.com within 30 days of delivery (include photos if possible). We will:

  1. Offer a free prepaid return label.

  2. Send a replacement the next working day or issue a full refund to your original payment method within 2 working days of receiving your return (14 days max required by law).

2.2 Change-of-mind (“cooling-off”) returns

UK distance-selling law lets you cancel within 14 days of delivery, but we extend this to 30 days. To qualify, items must be:

  • Unused and in the same condition you received them.

  • In the original shrink-wrap or packaging where applicable.

Post the parcel to the return address we provide using a tracked service. Keep your proof of postage. We refund the book price when it arrives; original delivery fees are non-refundable unless you cancelled before dispatch.

2.3 Exclusions

  • Digital downloads and e-gift cards once delivered.

  • Goods personalised or made to order.

  • Items returned more than 30 days after delivery (unless faulty).

3. Refund processing times

Payment method Refund speed once processed
Credit / Debit card 3-5 working days
PayPal Same day - 48 hrs
Klarna / Clearpay Adjusted balance visible in 24-72 hrs
Gift card Credited instantly to original code

We always refund to the original payment method.

4. Lost / missing parcels

Check safe places and neighbours first. If your parcel is still missing after 10 working days from dispatch, please email support@foxandfablebooksellers.com. We will open a claim and, if the courier confirms loss, resend the order or refund you in full.

5. How to return an item

  1. Email support@foxandfablebooksellers.com with your order number, reason for return, and photos if the item is damaged.

  2. We’ll reply within one working day with a prepaid label and instructions.

  3. Pack the item securely, enclosing a note of your order number.

  4. Head to your nearest drop-off point and follow the instructions in our email.

6. Need help?

For any questions about your return or refund, please contact us:

Email: support@foxandfablebooksellers.com

Policy updates

We may revise this policy to reflect changes in law or our processes. The version published here at the time you initiate a return will apply.

Thank you for shopping with Fox & Fable - great books, even better service.