Politique de remboursement

Last updated: 17 September 2025

We want you to love every book you buy from Fox & Fable Booksellers. If something isn't right, we'll put it right in line with UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Summary at a glance

Scenario What we do Cost to you
Item arrived damaged, faulty or "not as described" Replace or refund (your choice) £0 – we cover return shipping*
Change of mind / ordered the wrong item Refund on return of item(s) in resaleable condition within 7 days You pay return postage; original shipping non-refundable
Late, lost or missing parcel Investigate with courier; resend or refund if unresolved after 10 working days (UK) / 20 working days (international) £0

* International customers pay return shipping; we refund it when the fault is ours (see §2.1).

2. Your right to return

2.1 Goods that are damaged, defective or not as described

Please email support@foxandfablebooksellers.com within 30 days of delivery (include photos if possible). We will:

  1. Offer a free prepaid return label (UK) or reimburse reasonable return costs (international).

  2. Send a replacement the next working day or issue a full refund to your original payment method within 2 working days of receiving your return (14 days max required by law).

2.2 Change-of-mind ("cooling-off") returns

UK distance-selling law lets you cancel within 14 days of delivery, but we extend this to 30 days. To qualify, items must be:

  • Unused and in the same condition you received them.

  • In the original shrink-wrap or packaging where applicable.

Post the parcel to the address in §5 using a tracked service. Keep your proof of postage. We refund the book price when it arrives; original delivery fees are non-refundable unless you cancelled before dispatch.

2.3 Exclusions

  • Digital downloads and e-gift cards once delivered.

  • Goods personalised or made to order.

  • Items returned more than 30 days after delivery (unless faulty).

2.4 Price Match Guarantee Refunds

Our Price Match Guarantee may result in a partial refund if you find an identical item cheaper elsewhere after your purchase. This is not a product return. For full eligibility criteria and instructions on how to make a claim, please refer to the "Price Match Guarantee" section in our main Terms of Service.

3. Refund processing times

Payment method Refund speed once processed
Credit / Debit card 3-5 working days
PayPal Same day – 48 hrs
Klarna / Clearpay Adjusted balance visible in 24-72 hrs
Gift card Credited instantly to original code

We always refund to the original payment method.

4. Lost / missing parcels

Check safe places and neighbours first. If still missing after:

  • 10 working days (UK)

  • 20 working days (international)

email support@foxandfablebooksellers.com. We will open a claim and, if the courier confirms loss, resend the order or refund you in full.

5. How to return an item

  1. Email support@foxandfablebooksellers.com with: order number, reason for return, photos if damaged.

  2. We'll reply within one working day with a prepaid label or next steps.

  3. Pack the item securely; enclose a note of your order number.

  4. Post the parcel using a tracked service to our returns address:

    Fox & Fable Booksellers (Returns)
    Floor 1, 60 Cheapside
    London, City of London
    EC2V 6AX
    United Kingdom

    Or head to your nearest delivery office and follow any instructions in our email (e.g. if we sent a prepaid label).

6. Need help?

Email: support@foxandfablebooksellers.com

Policy updates

We may revise this policy to reflect changes in law or courier pricing. The version published here at the time you initiate a return will apply.

Thank you for shopping with Fox & Fable – great books, even better service.